1. Product Quality

• All dahlia tubers are grown, harvested, and inspected by hand to ensure they are healthy, true to name, and viable with at least one healthy eye.

• Each tuber will have at least one visible eye and be suitable for planting.

• Due to natural variations, size, shape, and color of tubers may vary in firmness, texture and size.

2. Ordering and Payment

• Orders are processed on a first-come, first-served basis.

• Full payment is required at the time of purchase to secure your order.

3. Shipping

• We currently ship tubers within NEW ZEALAND only.

• Orders will ship in late August/Sept.

• You will receive a tracking number once your order has been dispatched.

• Please ensure your shipping address is correct; we are not responsible for lost or

  mis-delivered packages due to incorrect details.

4. Returns and Refunds

• Due to the perishable nature of tubers, we do not accept returns if you simply change your mind after your purchase or when you receive your tubers.

• If your tubers arrive damaged or rotten, please contact us within 48 hours of delivery with photos of the issue.

• We may offer a replacement (if available) or a refund at the price purchased.

5. Growing Conditions

• We cannot guarantee success after planting, as growing results depend on climate, soil, weather, and care practices beyond our control.

• It is the buyer’s responsibility to research appropriate growing methods for their region.

6. Substitutions

• We aim to fulfill all orders as placed. However, in rare cases of crop failure or inventory discrepancy, we will refund you for that tuber vairety or issue a replacement if a suitable alternative is available.

7. Biosecurity

• We follow strict and careful practices on our farm to ensure we do not grow or distribute any plants that show signs of viruses, pests, or crown gall.

• We are not responsible for any issues that arise after the tuber has been delivered and comes into contact with your garden environment. This includes exposure to soil-borne diseases, pests, viruses, or crown gall that may already be present in your garden.

8. Liability

• Our liability is limited to the purchase price of the tubers. We are not responsible for any indirect or consequential loss resulting from the use or failure of our products.

By placing an order, you acknowledge that you have read and agree to these terms.

If you have any questions, please feel free to reach out before ordering. We’re here to help!

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Wild Flora Flower Farm